Frustrated IndiGo passengers expressed their grievances on X claiming they were not provided with food or accommodation and that some individuals were unwell.
Frustrated IndiGo passengers took to X to share their concerns alleging a lack of food and accommodation with some reporting health issues.
Frustrated passengers shared their complaints on X accusing the airline of failing to provide food or accommodation and reporting that some travelers were in poor health.
One passenger wrote on X at 2:43 AM (IST) on Thursday: We have a flight from Istanbul to Delhi operated by @IndiGo6E. Almost 500 people stranded in the airport. Actual time was 20:10 but now they say due to some unforeseen reason it is delayed to next day afternoon at 13:30. Such nonsense! Is this how you treat your passengers?
Rohan Raja another passenger who shared that after the 6:40 am flight from Delhi was cancelled passengers had to endure the cold without transportation to the accommodations they were reportedly offered.
Passenger Parshwa Mehta expressed his frustration on X at 3:50 AM (IST) on Friday about the delay writing Hey @IndiGo6E your handling of flight 6E0018 from Istanbul to Mumbai on Dec 12 has been a disaster. Scheduled to depart at 8:15 PM it was delayed to 11 PM on the same day. Fine we waited. Then it was shockingly pushed to 10 AM the next day. What’s going on?
He further added to make matters worse NO ONE from IndiGo was present at the gate to explain the situation. The news came from Turkish Airlines crew and there was no formal announcement just complete chaos. We were told we did get lounge access at Istanbul airport as compensation. But the lounge was far too small to accommodate the huge number of stranded passengers. Many of us were left standing for hours without proper facilities. Seriously @IndiGo6E?
Mehta continued stating that no alternative flights were offered, there was no clear communication and no plans for compensation were shared. How do you expect passengers to trust your airline after such an appalling experience? Mehta questioned.
He also criticised the airlines accountability saying this delay isn’t just an inconvenience it’s a blatant failure of basic customer service. Where is the accountability? Where is the empathy for the passengers stranded overnight at the airport? @IndiGo6E you owe every passenger on this flight an explanation an apology and fair compensation. We need to know how you plan to make up for the lost time the chaos and the lack of support.
IndiGo responded to Mehta complaint stating Mr Mehta we sincerely apologise for the inconvenience and will connect with you.
Earlier this month IndiGo was ranked among the world worst airlines in the 2024 AirHelp Score report securing 103rd place out of 109 with a score of 4.80.
This low rating is attributed to poor customer satisfaction and the airlines handling of flight disruption claims. In response to the ranking IndiGo criticised the survey methodology pointing out that it did not disclose the sample size from India casting doubt on the survey credibility.
As India most preferred airline IndiGo refutes the findings of this survey and reiterates its promise of on time affordable courteous and hassle free travel experience for its customers IndiGo statement said.
